Effective Date: 18/09/24

At Kinetic-ID we are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, disclose, and protect your personal data when you interact with us, in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

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1. Who We Are Kinetic-ID

Address: Kinetic-ID Ltd. Unit 15 Gerston Business Park,Greyfriars Lane, Storrington, West Sussex, RH20 4HE, England
Email: info@kinetic-id.com
Phone: +44 (0)1905 971034
Website: www.kinetic-id.com
Data Protection Officer (DPO): Lisa Jones

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2. What Personal Data We Collect

We may collect and process the following types of personal data:

• Identification Data: Name, address, email, phone number, date ofbirth.
• Financial Data: Payment details, billing address.
• Technical Data: IP address, browser type, operating system, device information, and usage data.
• Interaction Data: Records of your correspondence with us, responses to surveys, and feedback.
• Marketing Data: Your preferences in receiving marketing communications from us

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3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To Provide Services: Process your orders, manage your account, and deliver our products or services to you.
• Customer Support: Respond to your inquiries and provide technical support.
• Marketing Communications (with consent): To send newsletters, promotional offers, and updates about our products or services.
• Legal Obligations: To comply with legal requirements and enforceour terms and conditions.
• Improvement of Services: Analyse usage data to improve our website, services, and customer experience.

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4. Lawful Bases for Processing

We rely on the following lawful bases to process your personal data:

• Contractual Obligation: Processing is necessary to perform a contract we have with you (e.g., fulfilling an order).
• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., to improve services or respond to queries), unless overridden by your rights.
• Consent: Where you have provided consent, such as for receiving marketing communications.
• Legal Obligation: Processing is necessary to comply with legal obligations (e.g., tax and accounting requirements).

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5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Notice. Once the data is no longer required, we will securely delete or anonymise it. For example:

• Contractual Data: Retained for the duration of your contract and up to 6 years thereafter to comply with legal and accounting requirements.
• Marketing Data: Retained until you opt-out or withdraw consent.

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6. Your Data Protection Rights

Under the GDPR, you have the following rights:

• Right to Access: Request access to your personal data and obtain a copy of the information we hold.
• Right to Rectification: Correct any inaccuracies in your personal data.
• Right to Erasure: Request the deletion of your personal data in certain circumstances.
• Right to Restriction of Processing: Request us to suspend processing your data if you contest its accuracy or if processing is unlawful.
• Right to Data Portability: Receive a copy of your personal data ina structured, commonly used, and machine-readable format.
• Right to Object: Object to the processing of your data based on our legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Withdraw your consent for any processing of personal data based on consent at any time.

To exercise your rights, please contact us via the Data Protection Officer (DPO): Lisa Jones

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7. How We Share Your Personal Data

We may share your personal data with:

• Service Providers: Third parties who provide services such as IT
  support, marketing, or payment processing.
• Legal and Regulatory Authorities: Where required by law or to
  comply with legal proceedings.
• Business Transfers: In connection with any business transaction,
  such as a merger, sale, or acquisition.
  We do not sell or rent your personal data to third parties.

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8. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place, such as:

• Adequacy Decisions: Transfer to countries that the European Commission has deemed to have an adequate level of data protection.
• Standard Contractual Clauses: We may use approved contractual obligations to protect your personal data in countries where there is no adequacy decision.

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9. Data Security

We are committed to ensuring that your personal data is secure. We use appropriate technical and organisational measures, including encryption,access controls, and secure servers, to prevent unauthorised access, alteration, or disclosure of your personal data

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10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please refer to our www.kinetic-id.com/cookie-policy.

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11. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Notice periodically.

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12. Contact Us

If you have any questions or concerns about this Privacy Notice or how we handle your personal data, please contact us at:

Email: info@kinetic-id.com

Phone: +44 (0)1905 971034

Mailing Address: Kinetic-ID Ltd.Unit 15 Gerston Business Park, Greyfriars Lane, Storrington, West Sussex, RH20 4HE, England

If you believe that we have not complied with data protection laws, you have the right to lodge a complaint with a supervisory authority, such as the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

Kinetic-ID takes your privacy seriously and is committed to protecting your personal data. This Privacy Notice explains how we use your personal information and the steps we take to ensure it is safe and secure

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